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Knowledge integration in face-to-face communication and the moderating effect of a collaborative visualization tool

  • Mengis, Jeanne Istituto per la comunicazione aziendale (ICA), Facoltà di scienze della comunicazione, Università della Svizzera italiana, Svizzera
  • Eppler, Martin J. Istituto per la comunicazione aziendale (ICA), Facoltà di scienze della comunicazione, Università della Svizzera italiana, Svizzera
    2006

93 p

Knowledge integration
Knowledge-intensive conversations
Decision support system
Knowledge visualization
Expert
Decision maker
Communication processes
English This paper sheds light on the communication process through which experts and decision makers integrate their domain specific knowledge in decision making situations and argues for the benefit of software-supported visualization of contributions. Understanding both decision making and knowledge integration as communicative processes, we present a short review of literature on the concept of knowledge integration. Based on this review, we present a model for knowledge integration and discuss an experimental study which provides a first empirical evaluation of the model. In the proposed model, knowledge integration is reflected by the resolution of four conversational challenges – equal participation, big picture thinking, establishing common ground, and constructive conflict. We argue that the modality of the conversation impacts on the importance of the single elements of knowledge integration. We show that – when supporting conversations with an interactive visualization tool –- conversation partners rely more on the construction of the big picture and of the common ground, and less on conflict and equal participation. Furthermore, the handling of conflict is more constructive than in the nonsupported situation. An experimental study tests and confirms both the model for knowledge integration and the moderation effect of the use of the interactive visual tool.
Language
  • English
Classification
Information, communication and media sciences
License
License undefined
Identifiers
  • RERO DOC 5878
  • ARK ark:/12658/srd1317942
Persistent URL
https://n2t.net/ark:/12658/srd1317942
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