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Fiordelli_2024_SSPH _ijph_Navigating communication
Journal article

Navigating communication in nursing homes during COVID-19 : perspectives from families, healthcare professionals, and managers in Southern Switzerland - a qualitative study

  • Bernardi, Sheila Medical Humanities, Sasso Corbaro Foundation, Bellinzona, Switzerland
  • Fiordelli, Maddalena ORCID Institute of Public Health (IPH), Università della Svizzera italiana, Switzerland - Faculty of Biomedical Sciences, Università della Svizzera italiana, Switzerland
  • Rubinelli, Sara Department of Health Science and Medicine, University of Lucerne, Switzerland
  • Spagnoli, Viviana ADiCASI, Nursing Home Managers’ Association of Italian Switzerland, Camorino, Switzerland
  • Malacrida, Roberto Medical Humanities, Sasso Corbaro Foundation, Bellinzona, Switzerland
  • Martignoni, Graziano Medical Humanities, Sasso Corbaro Foundation, Bellinzona, Switzerland
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  • 2024
Published in:
  • International journal of public health. - 2024, vol. 69
COVID-19
Nursing home
Communication
Resources
Public health measures
English Objectives: this study aims to understand the effectiveness and challenges of communication strategies implemented to maintain contact between nursing home (NH) residents and their families during the COVID-19 pandemic, by considering the perspectives of families, healthcare professionals, and NH managers. Methods: using a qualitative research design, the study analyzed in-depth semi-structured interviews with key stakeholders (N = 34), including family members, NH staff, and managers. Results: The study found that communication strategies like video calls, telephone calls, and window visits were generally appreciated and facilitated contact between residents and their families. However, challenges emerged around technical and organizational issues. Both internal and external stakeholders concurred that an increase in technological and human resources was necessary to alleviate these challenges. Conclusion: the study underscores the importance of innovative and flexible communication strategies to sustain connections between NH residents and their families in crises such as the COVID-19 pandemic. Future readiness calls for increased investment in human and technical resources, and a commitment to understanding and addressing the diverse communication needs of NH residents.
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Language
  • English
Classification
Medicine
License
CC BY
Open access status
gold
Identifiers
Persistent URL
https://n2t.net/ark:/12658/srd1331386
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