Conference paper (in proceedings)

A study into accessibility and usability of automated teller machines for inclusiveness

  • Willi, Patrizia Facoltà di scienze informatiche, Università della Svizzera italiana, Svizzera
  • Soares Guedes, Leandro ORCID Istituto Dalle Molle di studi sull'intelligenza artificiale (IDSIA), Facoltà di scienze informatiche, Università della Svizzera italiana, Svizzera
  • Landoni, Monica ORCID Istituto Dalle Molle di studi sull'intelligenza artificiale (IDSIA), Facoltà di scienze informatiche, Università della Svizzera italiana, Svizzera
  • 2021
Published in:
  • HCI International 2021 - Late Breaking Papers: Cognition, Inclusion, Learning, and Culture. HCII 2021.. - 2021, p. 330-342
English At first glance, interaction with an Automated Teller Machine (ATM) tends to look limiting and prescriptive. Both hardware and interface do not seem to provide adaptability layers for vulnerable groups of users, particularly those with disabilities. This study considers users who have different requirements because of temporary or permanent disabilities and needs. After an overview of ATMs’ functionality and principles of user interactions, we introduce the main topics of this study: accessibility and usability for inclusiveness. We then describe a heuristic evaluation exercise as well as the methods and criteria used in order to assess how ATM systems, even if sharing the same functionalities, differ substantially in providing a usable and accessible experience to users. Finally, we reflect on the emerging issues that affect the user experience with ATM and highlight how even for such a simple everyday use tool, we are still far from real inclusion. Therefore, with the support of the literature, we propose some recommendations for further studies.
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  • English
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Computer science and technology
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License undefined
Open access status
green
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https://n2t.net/ark:/12658/srd1328201
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