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Journal article

Usability evaluation of an eLearning course presenting a regional destination : the case of “Ticino Switzerland Travel Specialist”

  • Kalbaska, Nadzeya Istituto di tecnologie della comunicazione (ITC), Facoltà di scienze della comunicazione, Università della Svizzera italiana, Svizzera
  • Jovic, Angelina Istituto di tecnologie della comunicazione (ITC), Facoltà di scienze della comunicazione, Università della Svizzera italiana, Svizzera
  • Cantoni, Lorenzo Istituto di tecnologie della comunicazione (ITC), Facoltà di scienze della comunicazione, Università della Svizzera italiana, Svizzera
    2012
Published in:
  • e-review of tourism research. - 2012, vol. 10, no. 2, p. 31-34
eTourism
eLearning
usability evaluation
instructional design
English In recent years Destination Management Organizations (DMOs) have started to offer eLearning courses, which train travel agents and tour operators to promote better tourism destinations. eLearning courses increase marketing activities of a DMO also they meet the needs of travel agents, who are in search of new unique selling points in the threatening context of eTourism disintermediation. Nevertheless, the user-friendly appearance of these eLearning courses and their easiness of use are still a challenge within the tourism industry. This paper introduces such a course, offered by a Swiss regional DMO, and presents its evaluation through a usability testing. Based on such a procedure, found usability issues were marked, implemented, then course has been released in beta version.
Language
  • English
Classification
Information, communication and media sciences
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Identifiers
  • RERO DOC 32615
  • ARK ark:/12658/srd1318341
Persistent URL
https://n2t.net/ark:/12658/srd1318341
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