Greco, Sara 2017 Sophie Lambolez. « Dites donc il fonctionne pas ce machin. » Regard sur le support informatique. Paris: L’Harmattan, 2016, pp. 198. With a preface by Alain Trognon and Anne-Nelly Perret-Clermont. ISBN 978-2-343-09716-9. This volume, appeared for the book series « Figures de l’interaction » (figures of interaction) published by L’Harmattan, deals with communication processes within a technical professional domain: Namely, remote troubleshooting and maintenance support (in French, “dépannage informatique à distance”) in the field of informatics. The author, Sophie Lambolez, is currently a lecturer at the University of Neuchâtel, Switzerland. application/pdf https://localhost:5000/ark:/12658/srd1318956 https://susi.usi.ch/global/documents/318956 https://susi.usi.ch/documents/318956/files/greco_SCS_2017.pdf eng info:eu-repo/semantics/altIdentifier/doi/10.24434/j.scoms.2017.01.010 info:eu-repo/semantics/altIdentifier/ark/12658/srd1318956 info:eu-repo/semantics/openAccess CC BY-NC-ND Studies in communication sciences. - 2017, vol. 17, no. 1, p. 131-133 Book review interaction expert-client interaction info:eu-repo/classification/udc/004 Sophie Lambolez. "Dites donc il fonctionne pas ce machin." : regard sur le support informatique http://purl.org/coar/resource_type/c_6501